Establishment of P&L projections and CAPEX estimates.

Chef/Operator fee negotiations.

Coordination of letter of intent (LOI) to operate.

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Comprehensive in-person and desktop market survey that clearly outlines market
saturation and needs.

Presentation of operational, menu, service, design, marketing strategy and overall
quality of leading competitors.

Research of upcoming projects from competing hospitality groups and chefs.

Development of proposed concept presentations, mood boards and menus.

Interior architecture and design development.

Coordination of all concept feedback and communication between owner/brand and
chef/operator.

Establishment of P&L projections and CAPEX estimates.

Chef/Operator fee negotiations.

Coordination of letter of intent (LOI) to operate.

On Site Training (*Expenses not included)Food Safety/Allergen Training

2-4 Hour Classroom Session
Comprehensive review of proper food handling procedures, safe temperature ranges, hygiene best practices, and common allergens
Guide setup of kitchen line and storage areas for maximum efficiency
Creation of mise en place standards for all stations
Organization of supplier list and creation of food purchasing/requisition processes
Lead and repetitively execute preparation of all menu items with full Culinary team for Food Show and Mock Service

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On Site Training (*Expenses not included)
Creation of open/close checklists for Hosts, Servers, and Support Staff.Creation of Placement Guide for all Service Areas.
Development of Steps of Service for Hosts, Servers, and Support Staff.Coordination and Execution of Mock Service with FOH team.
Bar 101

2-4 Hour Classroom Session
Comprehensive review of Beer, Wine, & Spirits production methods and category detailsCocktail production methods and recipes

Classics and Signatures

On Site Training for Bar (*Expenses not included)
Hands-on instruction on bar skills, classic cocktails, and signature cocktails.Creation of Bar open/close checklists and weekly beautification schedule.Creation of Bar requisition process.
On Site Merchandising

Arrangement of all products for visibility, consistency, and efficiencyLabeling of all shelves, rails, and storage areas
Creation of Bar Placement Guide for all areas of bar

Bar 101
2-4 Hour Classroom Session

Comprehensive review of Beer, Wine, & Spirits production methods and category detailsCocktail production methods and recipes

Classics and Signatures
Coordination and Execution of Mock Service with bar team.

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Provision of 4G/5G internet services for high-speed connectivity

Setup and management of internal network infrastructure

Setup and management of guest network infrastructure

Implementation of network and endpoint security measures

Installation of dedicated fiber connections for maximum speed

Provision of broadband/coax internet solutions

Optimization of network performance for efficiency

Intelligent routing for efficient data traffic management

Firewall deployment and management

Trouble ticket creation system setup

Awareness training programs for staff on cybersecurity best practices.

Penetration testing to identify and address vulnerabilities

Management of firewall services to protect network infrastructure

Implementation of data protection measures to safeguard sensitive information

Ensure compliance with industry standards and regulations

Deployment of intrusion prevention systems to detect and block threats

Provision of email security solutions to protect against email-based threats

Conduct phishing simulations to educate staff on recognizing phishing attempts

Virtual CISO services for expert security leadership and strategy

Implementation of Zero-Trust Framework to enhance security posture

Provision of web conferencing solutions for virtual meetings and webinars.

Integration of CRM systems with other tools

Implementation of text/SMS messaging services

Deployment of voice services for high-quality calls and communication

Provision of collaboration tools to enhance team productivity and communication

Create AI chatbots for online guest interactions with customizable responses

Develop and train virtual AI concierge services

Use machine learning to set room prices dynamically to maximize revenue

Use machine learning to optimize inventory

Automate responses to guest reviews with a custom tone of voice

Analyze online guest feedback using AI and provide monthly reports

Generate marketing content with AI

Develop AI-driven voice response systems for inquiries and bookings

Digitize onboarding and training material

Digitize opening and closing duties, increase team efficiency

Knowledge assessment: Courses, Quizzes, Flashcards

Build a digital library: Use your menu to create an online collection of all information about beverage and food products for easy reference

Provide online certifications and beverage brand educational content

Record video tutorials in professional, mobile or POV format

Implementation of the Opening Reservation System (ORS)

Restaurant and Bar full service openings by EAG team member using ORS

Allows guests to book reservations for test meals

Enables hosts to check guests in for their reservation

Managed by opening EAG manager and the leadership team of F&B concept

Digital mobile menus accessible to guests for viewing test menus

Learning management software for opening team F&B training

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Design and develop Augmented Reality (AR) bar coasters

Design and develop Augmented Reality (AR) menus

Design and develop Virtual Reality (VR) training programs

Design and develop Virtual Reality (VR) bartender POV video

Consultation for Apple Vision Pro (VR) strategy and development

AI-generated content for blogs and social media, with experienced blog writers editing and proofreading to ensure quality

Perform keyword analysis to find popular search terms in local markets

Optimize web pages to rank higher in search engine results

Run and manage ad campaigns across different online platforms

Manage advertising budgets efficiently

Increase the website's authority and relevance in search engines

Custom Website Development - Design and develop websites for hotels, restaurants, bar, clubs, lounges, beverage brands, commercial real estate complexes, etc.

Third Party Integrations - Connect platforms via API integration

Mobile App Development - Design and develop custom mobile apps for iOS and Android

White Label Software Development - Develop software based on your specific requirements (see examples)

Consultations for technology stack analysis

Strategic consultation and implementation of blockchain and NFT solutions

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Standalone computer desktop app (Included)

No internet connection required

Android and IOs mobile app

Package the entire virtual experience into a user friendly app for both Android & IOs

Web link (included)

       Can be easily shared and viewed by anyone, no additional plugins required

Embed code for website (included)

       Can be easily embedded into any website

On Site Training (*Expenses not included)

Development of Activity Schedule/Calendar

Development of check—in/out procedures

Develop and Implement Safety and Security Protocols

Standardize opening, closing, and sidework duties

Conduct roleplay Mock Service sessions with team

Specification of all OS&E. (FF&E services available within design services scope).

OS&E can include: Linen and par levels | Sundries and par levels | Cabana Equipment and par levels  

Provision of OS&E Material Cost Worksheet that includes vendor, item, recommended quantity, etc.

**Does not include the purchasing of the final package.

Definition of OS&E: “All loose equipment in Pool & Beach area necessary for providing services and operating the area, excluding furniture.”

Any other OS&E/FF&E approved by the owner

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Produce an immersive virtual experience by creating 360º panoramic renderings per approved design development.

Views to be selected by designer and approved by owner.

Custom user interface design.

Embed plans, images, graphics, sounds and videos into the virtual environment. Designed to be viewed on any platform including computers, tablets and mobile devices.

Compatible with VR headsets.

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DELIVERY OPTIONS

Standalone computer desktop app (Included)
No internet connection required
Android and IOs mobile app
Package the entire virtual experience into a user friendly app for both Android & IOsWeb link (included)

Can be easily shared and viewed by anyone, no additional plugins requiredEmbed code for website (included)

Can be easily embedded into any website

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Produce a fully textured and interactive 3D product for ecommerce or marketing3D model/materials preparation
Custom user interface design
Includes augmented reality capabilities on compatible mobile devices

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DELIVERY OPTIONS

Web Link (included)
Can be easily shared and viewed by anyone, no additional plugins required

Embed Code for Website (Included)
Can be easily embedded into any website

Android and IOs Mobile App (Additional Cost)
Package the entire virtual experience into a user friendly App for both Android & IOs

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Produce a walkthrough animation of a 3D environmentExterior animation
Interior animation
3D model | materials preparation

DELIVERY OPTIONS

720, 1080, or 4K resolution

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Provision of high resolution visual renderings of the space per approved design development.

Views to be selected by designer and approved by owner.

Renderings to be used for marketing purposes and website.

Vignettes of close up details within the space to highlight mood/ambiance or branded specialty components. (Fee varies per specific detail)

On Site Training (*Expenses not included)

Deep dive into pool and beach operations

F&B and cabana service steps and script

Utilizing premium offerings to drive sales

Sundries/Merchandise setup and sales

F&B amenity planning and service

Elite guest appreciation programs

Incorporating guest appreciation into pool and beach service

Market Research of wage, local traffic, menu price, and competitive set.

Development of staffing model, including hourly and salaried employees.

Pro Forma generation, utilizing market research data.

Pro Forma review and refinement with owner/operator.

Analyze historical product sales mix for pricing opportunities and upcoming menu adjustments.

Perform full audit of all menus and beverage offerings by outlet in POS system.*                  

(*Expenses not included). Performed On-site

Document all discrepancies and issue recommendations for resolution.

Generate pricing recommendations for complete beverage inventory, taking into account property well pricing and local competitive prices.

Review for Kitchen Layout and Equipment

Schedules for functionality, industry standards, and adherence to design vision. Provide kitchen review with bullet point list of all recommendations/comments. Provide specifications for any newly recommended equipment.

**Does not include CAD drawings or diagrams.

Planning and Layout of Kitchen Equipment for functionality, industry standards, and adherence to design vision in keeping with food menu.

Provide kitchen review with bullet point list of all recommendations/comments.

Provide specifications and cutsheets for kitchen equipment.

Review for Bar Layout and Equipment

Schedules for functionality, industry standards, and adherence to design vision. Provide bar review within 72 hours of receipt, in bullet point list of all recommendations/comments.

Provide specifications for all newly recommended equipment.

**Does not include CAD drawings or diagrams.

On-Site Training (*expenses not included)

Managerial and Supervisory level training

       Review and implement employee development best practices

       Review and implement communication and guest engagement best practices

       Set pre-shift and departmental meeting schedules

       Setting daily/weekly/monthly goals

       Set methods for inter-departmental communication & outline departmental goals Full staff training on operational processes.

Train the trainer developmental program.

Develop and Implement lineup and pre-shift meeting process.

Implement sales initiatives and tracking process.

EAG-provided Subject Matter Experts to lead Front-of-House, Recreation Services, Valet, Bell Services, Children’s Programming, Banquets & Events On-Site Training (*expenses not included)

Implement fundamental Sequence of Service.

Review and revise all current procedures for efficiency and effectiveness.

Develop and implement SOPs and job descriptions.

Standardize opening, closing, and sidework duties.

Develop and implement safety standards.

On-Site Training (*expenses not included)

5-Star Service Philosophy

Understanding anticipatory service

Create steps of service to uphold Forbes 5-Star standards

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On-Site Training (*expenses not included)

Service Excellence class focusing on the psychology behind hospitality.

Enables the team to maximize their potential to deliver excellent guest experiences through the art of storytelling.

Suitable for both hourly and leadership team members in all disciplines.

Up to two 3-4 hour sessions (1 morning, 1 afternoon, in same day).

Lecture style format in a large group setting, including full visual presentation. Question & Answer session with entire audience following each session.

Optional Leadership discussion session.

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Social Media launch plan and execution leading up to opening and immediately after.

Coordination to establish and set up social media accounts.

Creation of pre-opening content.

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Promotional Collateral for the outlet.

Specific items to be selected by Owner and developed for approval.

Coasters, Pens, Gift Card/holders, Cards, Napkins, Email banners/ signature, check presenters, etc.

Up to two (2) Rounds of Revisions on All Pieces.

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Prior to FF&E installation, will provide stylization concept direction in keeping with design.

Designer will assist owner in creating stylization budget.

Upon approval of concept, designer will source accessories and stylization décor. After FF&E installation (by others), designer will provide a (2) day stylization visit to source accessories locally and set and stylize interior.

After stylization, designer will provide digital Look Book denoting accessory & artifact images, quantities, and placement location for all areas of scope.

Optional bound Look Book can be provided as a reimbursable expense.

Provide art narrative for the concept in keeping with overall conceptual story of the venue.

Upon approval of art narrative, will provide design intent art specifications.

Will work with one or multiple art consultants and artists to source art and artifacts in keeping with owner provided budget.

Coordination of art with overall design and detailing to ensure fit and intent are maintained through execution.

Designer will be present on site at time of art installation (by others).

Optional trip in conjunction with lighting designer to set and stage lighting for art.

Create signage plan for specialty signage.

Provide design intent and material specifications for specialty signage and wayfinding signage in keeping with the brand voice.

Coordinate with signage vendor to execute design intent in keeping with budget. Provide signage vendor with all necessary file formats of the logo for signage if EAG designed.

Review and approve all shop drawings, finish samples, mockups, and specialty signage plans (not responsible for wayfinding or code-related signage placement).

Specification of all OS&E.

     Definition of OS&E: “All loose equipment in the restaurant necessary for providing services and operating the restaurant that does not include furniture and built-in fixtures.”

OS&E can include: Chinaware | Glassware | Silver & Flatware | Kitchen equipment & supplies | Bar / Beverage equipment & supplies | Any other OS&E approved by the owner

Provision of OS&E Material Cost Worksheet that includes vendor, item, quantity, etc. OS&E Specifications for table top programming & branded specialty items such as coasters.

**Does not include the purchasing of the OS&E package.

Design intent for uniforms per brand voice, including bartender, host, and Front of House support staff, and waitstaff uniforms.

Specification & design of specialty branded items to align with brand concept & voice.

Uniform guidelines and sourcing information.

Creation of Signature cocktail recipes and names.

Fully-developed use record for Signature Drink Menu.

Research and development of wine and beer programs.

Creation of order guide, detailing all product needed to execute cocktail, wine, and beer programs.

Crafted menu of food offerings based on kitchen equipment provisions.

Working with equipment, to develop achievable food options.

Work with chef on food menu and verbiage that reflect the overall brand concept. Fully-developed use record for food menu.

Planning and layout of bar equipment.

Bar equipment cutsheets and specifications.

Upon commencement of construction, designer shall provide construction administration services relative to designer’s scope of services as described below:

Answer questions that may arise during contractor and/or vendors preparation of bids.

Evaluate value-engineering options proposed by the contractor and/or vendor.

At the client’s request, make monthly site visits to observe progress and quality of work.

Review special finishes and final placement of furnishings and fixtures.

Review contractor’s product submittals and shop drawings.

Answer applicable RFIs from contractor.

At the client’s request, perform final walk through and provide punch list of completed areas of work.

Designer shall provide FF&E specifications for furniture, decorative lighting, and fabrics. (Refer to Styling Services for Art & Artifacts Specification options).

Designer shall provide client with digital FF&E Specification manuals. Upon client request, 1-3 physical specification books can be obtained with fabric samples included.

Designer shall provide (1) set of physical material finish and fabric boards for each space upon client request.

Construction administration scope includes the review of FF&E shop drawings, decorative lighting shop drawings, finish approvals, and fabric CFA approvals.

Upon the approved design development phase, designer shall further refine and finalize all interior design schemes and further develop finish material and specifications.

Designer shall provide contract documents in accordance with industry standards for bidding and construction purposes. Documentation shall convey interior design intent only, not means and methods of construction.

Designer to provide door design intent and coordinate with architect. Documentation to include millwork design and detailing.

Schedules to be provided include: Schedule of materials | Decorative hardware | Plumbing fixtures | Bath accessories

Upon approval of prior schematic design phase by client and/or brand, designer shall commence the design through design development phase.

Drawings to include plans, elevations, design intent sections, and RCP design (not inclusive of architectural lighting).

Provide a digital presentation in loose format that would include: plans, reflected ceiling design intent, elevations, material & finish selections, and design direction for millwork, decorative hardware, & doors.

Loose presentation of all finishes and fabrics to be presented to owner and/or for approval

Upon approval of prior conceptual design phase by client, designer shall commence the design to a schematic level.

Provide a schematic digital presentation which incorporates any client provided revisions during the concept design phase.

This presentation would include: plans, reflected ceiling design intent, elevations, material selections, finish selections, fabric palette, and key FF&E/decorative lighting design intent.

Provide a virtual or on-site digital presentation to obtain initial comments and/or approvals.

Provide preliminary space planning and furniture layout.

Program and schedule confirmation with client for all subsequent deliverable issuances.

Develop initial conceptual design for all areas within project scope.

Develop conceptual design and general finish and material selections.

Demonstrate preliminary vision through mood imagery, sketches, visuals, etc. Provide a virtual or on-site digital presentation to obtain initial comments and/or approvals.

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This phase entails general spatial layout and programmatic planning. Work with owner to develop program for space/property.

Provide style direction and graphic design for menu.

Develop digital templates for menus (breakfast, lunch, dinner, beverage, dessert).

Provide format and material specifications for menu design including paper stock & supplier.

Provide all associated files for menu templates.

Up to two (2) Rounds of Revisions on All Pieces.

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Develop professional logo for the concept created. Provide all needed digital file formats. Logo design, coloration and components to be included within the brand guideline deck.

Up to two (2) rounds of revisions on all pieces.

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Develop overall concept narrative for the project.

Provide direction of brand voice through imagery and concept deck.

Create visual brand language, including fonts, colors, type hierarchy, and graphics within the brand guideline deck.

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Using market research and comparative data, develop up to (5) naming options.

Provide a brief narrative (2-3 sentences) of the background and significance of the
name and highlight of the proposed concept.

Upon approval of name, provide full name with taglines

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Research on competitive set in project market. Determine plan for successful
concept within niche market.

Optional trip to provide market research component in person. (Daily rate +
reimbursable expenses)

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