October 6, 2026
How Did You Make Them Feel?
The best hospitality experiences make people feel seen, celebrated, and appreciated. The question every team should ask is simple: How did you make them feel?
Have you ever cried because of a movie or a book? Whether you knew it or not, you were experiencing what the director and writer intended. Perhaps there’s a television series you enjoy, but there’s one character you just can’t tolerate. You despise that character so much that you wish they’d write them out of the show. Again, you’re feeling and reacting in a manner that the writers and showrunner expect. How can I say that with such confidence? Because it is planned.
An author draws you into a story, you become emotionally invested in characters, and if one gets injured or dies, then you feel a personal loss. It is at that point the author can celebrate success. You, the reader, have experienced something because of what they’ve written.
To read this blog in its entirety, click here:
https://www.chrisadamsofficial.com/post/how-did-you-make-them-feel
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